I knew Brian Joiner as a child growing up in Madison, Wisconsin. He and my father worked together and our families spent time together. As I grew I interacted with Brian in my professional life and that relationship made my life better. Brian Joiner, 1984 by Bill Hunter We often saw things similarly. We could see things that we thought should improved...

Here is an example of improvement made possible by expanding the view of the system (and viewing the results from the perspective of the customer instead of just looking at internal process measures). I was working to improve the processing time for court orders of child support (in the retirement system for the USA federal […]

Sports provides visible examples of the futility of accurate performance appraisal. We have athletes who thousands of people devote a huge amount of time to dissecting their strengths and weaknesses and those evaluations are constantly shown to be wrong. Teams are constantly paying free agents tens of millions that completely flop. Others hire someone...

Years ago I would publish multiple blog posts here every month. More recently I have posted several blog posts a year. For those interested I have several options to receive more frequent updates. Feeds of my previous management blog posts allow you to subscribe and receive daily updates on management improvement ideas. So even though […]

Interview of Bill Hunter on Statistical Variability and Interactions by Peter Scholtes, 1986: In this interview Bill Hunter describes how results are made up of the impact and interactions of many variables. Many of those variables we don’t know about or account for. What we normally do is try to figure out the most important […]

John Willis interviewed me for his Profound podcast series, this posts is about part two of the interview (listen to part two of the podcast, John Hunter – Curious Cat). See my post on part one of the interview. This post provides links to more information on what we discussed in the podcast. Hopefully these […]